Casinos historic often have a distinct scent, one strongly associated by tobacco. But as smoking rates dwindle, casinos are discovering new ways to create inviting atmospheres that attract a broader clientele. Replacing the smell of cigarettes with uplifting aromas could be key to this transformation. Research suggest that specific scents can infl

Waiting on hold can be a frustrating experience for customers. Unhappily, long hold times often lead to call abandonment, where customers hang up before reaching a representative. To prevent this, businesses must implement strategies to engage customers while they wait. Give engaging content, such as music, announcements, or even interactive games